Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lonewolfgang.co.uk@gmail.com 

We will send you the address and instructions on how and where to send the item you are returning. 

Return Shipping Label Cost:

We will cover the cost of the return shipping label if the item you receive is the wrong size, damaged, defected or not what you ordered. 

We can't provide return shipping labels for orders where we delivered the product exactly as described. 

Once your return is accepted, we’ll send you a refund. 

You can always contact us for any return question at lonewolfgang.co.uk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lonewolfgang.co.uk@gmail.com.